Software Overview

Contact Center Suite delivers:

PT. Concent Solutions Contact Center Suite is a comprehensive blended outbound- inbound call center management software solution. 

This unified solution includes the key software technologies that call centers need most including: Predictive Dialing and other dialer modes, Inbound contact management and ACD, Self Service IVR software,  CTI for intelligent screen pops, Digital Recording, Workforce Management and Reporting, Multi-channel contact including email, Web and Fax, and VoIP Support. Contact Center Suite delivers:

			More productivity and efficiency
			Enhanced professionalism for your CSR interactions
			Better management and controls
			Click here for more information on PT. Concent Solutions.

Managing customer interactions is good business

PT. Concent Solutions provides the software tools that enable the people in your organization to do a better job managing your business data and interacting with customers and prospects. With PT. Concent Solutions :

			Prospects and customers receive consistent, professional messages and data from your agents.
			Your business team is always armed with relevant project and campaign information reflecting real-time project status and trends.
			The result: More first call resolution, more leads and successful interactions, every day… accomplished quickly and efficiently.

CONCENT compresses time

With PT. Concent Solutions technology, your managers and agents get more work accomplished, every day.

			PT. Concent Solutions provides a consistent methodology for managing both the interactions and all the associated customer and product data…saving time and delivering better service.
			Daily, your agents and managers have consistent methods for delivering critical information to customers and capturing new data… saving precious seconds from each call while delivering a higher level of professionalism.